Refund policy

Returns & Refunds

Products	Return conditions
Selected Naturepedic mattresses	30-Day ZUMA Market Trial from delivery. Normal use is permitted during the trial. Eligible mattresses are identified on their product pages.
Other Naturepedic products	Request a return within 30 days of delivery. Products must be unused, unwashed and in their original packaging.
Klean Kanteen	Products must be unused, in their original packaging and returned within 30 days of purchase. Contact us promptly to arrange authorization.
Fontana candles	Request a return within 30 days of purchase. Candles must be unused and unburned.
Lovevery	Request a return within 30 days of delivery. Products must be unused, complete and in their original packaging.
Canopy devices	Submit a return request within 30 days of delivery. Acceptance is subject to the supplier's review and approval. Products must be unused, complete and in their original packaging.
Meliora products and bundles; Canopy replacement filters, cartridges and accessories	Final sale. Change-of-mind returns and exchanges are not accepted, including unopened products.
Modern Nursery Natural Play Gym, Organic Cotton Baby Wrap and Organic Muslin Crib Sheets	Final sale. Change-of-mind returns and exchanges are not accepted.
Opening the outer shipping carton for inspection does not automatically make a product ineligible for return.

We want you to feel confident shopping with ZUMA Market. If something isn't right, contact us through our

Contact page or website chat with your order number. We'll guide you through the next steps.

Return eligibility

Our products ship directly from partner brands, so return conditions vary by product.

Products must still meet the applicable conditions, with hygiene seals intact where required.

Final sale restrictions do not prevent you from reporting damaged, defective, incorrect or materially

misdescribed products.

30-Day ZUMA Market Trial

Naturepedic mattresses expressly marked "30-Day ZUMA Market Trial" may be opened and used at home. If the

mattress isn't the right fit, contact ZUMA Market within 30 days of delivery to request a return.

The mattress must remain clean and free from damage caused by misuse. Keep all law tags attached and do

not donate, dispose of or send back the mattress before receiving our instructions.

Customers are responsible for applicable return shipping, collection or authorized disposal costs for voluntary

trial returns. We'll explain these costs before proceeding. No restocking fee applies.

How to request a return

1. Contact ZUMA Market within the applicable return window with your order number and the item you wish to

return.

2. Wait for return authorization, the correct address and shipping instructions.

3. Pack the product securely, send it by the deadline provided and keep proof of shipment.

Products from different brands may require separate packages and return labels. Please do not combine

returns or send products back without authorization. Return authorization does not automatically extend the

applicable return window.

For bundles or sets, contact ZUMA Market before returning individual components.

Return costs

Customers pay return shipping for change-of-mind returns, including mattress trial returns. If we arrange

a label or collection, we'll disclose the cost before you agree and may deduct that agreed amount from your

refund.

We do not charge restocking fees for approved returns that meet the stated conditions.

Original shipping charges paid at checkout are non-refundable for change-of-mind returns. If your order

received free shipping, we will not deduct the original outbound shipping cost or charge you retroactively

because you return an item.

Damaged, defective, incorrect or missing items

Please inspect your delivery promptly and contact ZUMA Market as soon as you discover a problem. Include

your order number and, where possible, photos of the product, packaging and shipping label. Keep the

product and packaging until we provide instructions.

For freight deliveries, inspect the shipment before signing. Record visible damage or missing cartons on the

delivery receipt and contact ZUMA Market immediately.

We'll coordinate an appropriate resolution with the brand. You will not be charged return shipping or restocking

fees to correct confirmed shipping damage, defects, incorrect items or errors by ZUMA Market.

For our selected Modern Nursery products, damaged or defective items are handled through free

replacement parts or replacement units.

If tracking shows delivery but you cannot locate your package, contact ZUMA Market promptly so we can

investigate with the brand and carrier.

Refunds

Approved refunds reflect the amount paid for the returned products after discounts, plus applicable refundable

tax, less any agreed return costs.

Refunds are issued to the original payment method. We aim to issue approved refunds within 5 business

days after the return is received and checked, or after any authorized alternative handling is completed.

Your bank or payment provider may take additional time to post the refund.

We'll notify you when your refund is issued. If it does not appear, contact ZUMA Market for assistance.

Cancellations and exchanges

Contact ZUMA Market immediately if you need to change or cancel an order. We'll try to help, but cancellation

is confirmed only once accepted by the fulfilling brand. Orders may ship before tracking becomes available.

Orders already shipped generally follow the applicable return conditions. Please contact ZUMA Market before

refusing a delivery; refusal does not automatically cancel an order or authorize a return. Applicable return or

redelivery costs may be your responsibility.

If an item cannot ship within the promised timeframe, we'll explain the revised timing and your applicable

cancellation and refund options.

For eligible exchanges, we generally arrange a return followed by a new order.

Warranties and your rights

Manufacturer warranties are separate from change-of-mind returns. If a product develops a problem after its

return period, contact ZUMA Market and we'll help you navigate the applicable warranty.

This policy does not limit rights available under applicable law. The policy and product conditions displayed

when you placed your order apply to that purchase.